Privacy and Cookies
This privacy notice is provided to inform about how and why your personal data is used and to ensure that you are aware of your rights under data protection legislation.
Who is the Data Controller?
Tiga Creative Marketing is the Data Controller for your personal data. Our correspondence address is 3–4 Bowes Business Park, Meopham Green, Kent DA13 0QB. We can be contacted on +44(0)1474 815 714 or [email protected].
Which personal data do we process and why?
We process your personal data so we can engage with you and supply our products and service. We use your personal data for account management purposes, maintaining communication and providing service based information. We also use your personal data for the purpose of providing you focussed marketing material and updates on products and services.
We are a business to business organisation and will usually obtain your personal data directly from you through our website contact forms or social media. We may be provided with your contact details by a third party.
As a client or prospective client, we process your name and contact data as well as job title and details and type of the organisation you work for, including physical address. We will also use your contact details to send you appropriate marketing material. The legitimate interest we pursue is to grow our business through expanding and retaining our client base and provide excellent customer service. As with any legitimate interest processing, you have the right to object to this and you can do so by contacting us using the information provided above. If you fail to provide the information required, we will be unable to provide the agreed products and services to you.
If you contact us through our web form we will ask for your consent to send you news and marketing materials. You can withdraw consent at any time by contacting us.
We collect data through our website analytics some of which may identify you, such as an IP address. Our Cookie Policy details the cookies we use and you can manage your preferences through our cookie consent platform.
Who are the recipients of your data?
As a general principle, we will not transfer your personal data to other recipients without your permission. There are some exceptions to this:
- It is possible, that we might be obliged to disclose personal information in response to a court order or other lawful obligation.
- We do not sell your personal data.
What about data processed by third parties on our behalf?
We use the services of other organisations in the processing your data. We use cloud-based email and document storage, customer relationship management and video conference platforms. Our website processes limited personal data such as through our contact form and we use a cloud based customer service solution for support purposes. We also provide limited personal data to organisations that perform maintenance and service work on our behalf such as our IT managed service providers.
Those organisations that process personal data on our behalf are subject to a data processing contract. This ensures that your data is handled in accordance with the UK GPDR.
Do we transfer your data outside of the UK?
We transfer personal data outside of the UK by virtue of our cloud hosted CRM which holds data in the USA. This transfer of data is facilitated through the UK extension to the EU – US Data Privacy Framework. We also transfer personal data to the EU which is facilitated by the EU / UK adequacy decision.
How long do we keep your data?
We will retain your data only for the time we require it for the purposes stated and / or where we have a legal obligation or other legitimate purpose. We will retain the personal data of our clients for 7 years.
These are your rights.
The UK GDPR provides you with several rights in relation to the data of your we process. The rights relevant to our activities are:
- You have the right to get access to and copies of your personal data.
- You can ask us to rectify any inaccurate information we may be holding.
- You can request we restrict our processing of your data.
- You can ask us to erase your personal data if it is no longer required for the purpose we collected it or have no legal obligation to retain it.
- You have the right to object to processing we undertake under a legitimate interest basis.
If you want to exercise any of these rights, please contact us using the above contact details.
You also have the right to lodge a complaint about our processing with a supervisory authority, in the UK, this is the Information Commissioner's Office.
Where we act as Data Processors.
When Tiga Creative Marketing customers (the Data Controller) create accounts for their users and use our applications we act as Data Processors as defined by the UK General Data Protection Regulation. This means that we have the responsibility to keep personal data secure in accordance with the law. Technical security procedures are in place to protect your data such as encryption of data in transit and at rest.
We will collect, or process on behalf of our customers, the following types of personal data when you use or interact with our products and services for account management and support: business email address, name and device IP address (for diagnostic purposes). We do not process special category personal data.
As the Data Processor, we retain personal data at the direction of the Data Controller in accordance with the UK GDPR. User’s personal data is retained for the period that a user account is active.
Cookie Policy
Introduction
Our website uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties via iFramed content (browser within a browser) which we have no control over. We advise you review those content providers own cookie and privacy notices.
Click here to manage your Cookie consent for this website.
Definitions:
Cookie
A cookie is a small simple text file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
Scripts
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
Web beacon
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. To do this, various data about you is stored using web beacons.
Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept All”, you consent to us using all cookies and plug-ins as described in the pop-up and this cookie statement. You can manage cookies through our preference centre or your web browser.
Third parties
We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google and Microsoft are to be considered as independent data controllers within the meaning of the General Data Protection Regulation. We recommend that you read the privacy statements of these companies.
Our Cookies:
Technical or functional (necessary) cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website and access the services you require. This way, you do not need to repeatedly enter the same information when visiting our website. We may place these cookies without your consent.
Analytical cookies
We use analytical cookies to optimize the website experience for our users. With these analytical cookies we get insights in the usage of our website. We ask your permission to place analytical cookies.
Advertising cookies
We set remarketing cookies to identify visitors to our website and provide us an opportunity to deliver targeted marketing material.